TERMS AND CONDITIONS

The following Terms and Conditions govern and are applicable to all services rendered to you by Savani Travel Hub, unit of Savani Tours and Travels (hereinafter referred to as ‘STH’), and you hereby accept and agree to be bound by them in their entirety.

• Scope: STH shall process requests for booking holidays / tours as per these Terms and Conditions, and shall on your behalf plan your itinerary including booking flights, accommodation, cruise trips, attractions and activities, renting or assisting in renting cars / vehicles, attractions & activities booking, providing visa & passport assistance and on tour support.
• Undertaking: As a customer of STH either on the website www.savanitravelhub.com or otherwise, you warrant that you have provided and shall continue to provide true, accurate and complete information to STH for availing these services. You acknowledge that STH has no means by which to ascertain the accuracy and correctness of your information, and you accept and agree that any inability to undertake the holiday / tour or enjoy any of the services requested on account of lack of completeness or correctness / accuracy of such information shall be solely on your account, and STH shall not be liable for the outcome there of. You shall ensure that your login details are kept private and confidential, and not disclose them to any other user. In any event, you are responsible for any use of your account, whether or not it is authorized by you.
• STH reserve their right to alter, amend, modify, add to or in any way change the terms and conditions herein applicable to all and any services rendered by STH, including your use of the website and your account in the website as and when applicable. STH ensures to provide true, accurate and up to date information, but does not guarantee the accuracy and currency of the content.STH shall endeavor to keep private and confidential your personal details, and shall not share or sell the same, save and except for the purpose of performance of these terms and conditions and / or in the event of a Court order to that effect, calling upon STH to disclose any information as the case may be. STH shall not be liable for any loss, expense or damage without limitation / exception, whether direct or indirect, arising from the use of or loss of use of or loss of data arising from the use of the website and / or services rendered by STH in pursuance of these terms and conditions.
• Types of packages available: STH provide the following three categories of tours / holidays.
  • Perfect Holidays – STH provide active assistance to you, and tailor-make holidays catering specifically to your requirements.
  • Made to Order Holidays – STH lists all the attractions and activities available at select destinations on their website: www.savanitravelhub.com , and you choose there from to make a wish-list.

In both the aforesaid categories, STH shall design a holiday best suited to your requirements. STH shall send an itemized price quotation to you, setting out details of expected reasonable cost as provided by service providers at the time of offer / proposal being drawn up, and the management fee levied by STH for designing the holiday.

• Popular tours – STH offer pre-designed, fixed schedule tours which you may choose from. These tours are available at a fixed cost inclusive of all charges, which is non-negotiable. You agree and accept that the said cost is a reasonable and genuine cost offered.

• Cost & Payment You hereby undertake and agree to make full payment as per the schedule drawn up. You accept and agree that cost quotations are a reasonable and genuine pre-estimate offered as per rates provided by the relevant service provider. Cost quotations are volatile and may change at any point in time, on account of factors outside the control of STH, including but not limited to change in the market rate of any service, rate of exchange of currency, taxes, charges, government duties and / or any expenses newly introduced/removed, and such change may occur before or after the quotation is approved by you, until the payment is made to the relevant service provider and a booking is thus confirmed. The cost of the service as on the date the payment is made and the booking is confirmed by the relevant service provider shall be applicable and binding upon you, and you undertake and agree to pay the final cost of confirmed booking.
• On tour /Additional Bookings: If you request STH to book any additional service for you prior to the commencement of the holiday, which service was not part of the holiday plan approved by you, STH shall consider such request and attempt to make the necessary arrangements for the same at the additional cost as applicable, provided such additional service is available and feasible given the original plan approved. You accept and agree that the rate at which the booking of such service is confirmed by the relevant service provider upon final payment shall be binding upon you.Any such changes requested after the approval of the plan shall be subject to additional fee of Rs 5000/- per person.If after the holiday has commenced, you make any changes to the itinerary designed by STH that alter the cost of the package, and / or avail additional services during the holiday / tour not included in the confirmed booking, STH shall inform you whether you are required to make payment for such services to STH or the relevant service provider directly, and you undertake and agree to pay the quoted cost for such services accordingly.
• Management Fee STH shall charge a lump sum management fee in respect of all requests for booking as provided in the Schedule below, unless otherwise indicated at the time of placing of request for booking by you, in which case you agree and undertake to be bound by and pay the sum as quoted at the relevant time. This fee shall be non-refundable irrespective of the reason for cancellation or failure / inability to undertake or continue the holiday / tour.
• Tours & Bookings The Tour shall be conducted as laid out in the itinerary provided to you. You understand and accept that STH retains the right to make changes in the tour as and when necessary for various reasons, including inclement weather, geopolitical issues, etc.

On tour Assistance:

STH shall assist you in hiring a vehicle and procuring appropriate insurance cover as per the laws and regulations of the Country and the vehicle rental company. You accept and agree that: 

a. You shall be solely responsible for ensuring that all documentation, including licenses, permits, insurance, etc is complete, enabling you to lawfully drive the hired vehicle in the concerned territory. 

b. You shall be solely responsible for ensuring compliance with the rules and regulations of the car hiring company;

c. You shall comply with all road and traffic related laws, rules and regulations applicable in the concerned territory. You shall be solely responsible for all liabilities arising from or related to the hired vehicle in the course of driving, using, handling, and parking or otherwise, from the time the vehicle is handed over to you till the time it is duly returned to the company.

• Critical Documentation

Passport – You shall ensure that your passport is available at all relevant times during the holiday / tour, and STH shall not be responsible for ensuring availability of your passport. You shall be responsible for its validity and safety. In case the passport is torn, damaged or lost in transit, you alone shall be liable for the same. 

Visa -You may either choose to procure a VISA on your own or request STH for assistance. STH may engage the relevant service provider for procuring the VISA and the applicable service charge as levied by them shall be payable by you. You accept that VISA procedures are different for different countries and their service centers, and may vary from time to time. You undertake to provide the necessary supporting documentation, and accept that STH cannot guarantee issuance of VISA, since this is a prerogative of the respective country’s consulate. In case any additional documentation is required to be presented to consulate, additional service charges levied by the agent shall be applicable.

Insurance You are strongly advised to acquire adequate and appropriate insurance cover for travel as per the requirements of the country concerned to meet risks and expenses, including but not limited to medical, legal, hospitalization, accident, car hire / rental requirements etc during the tour. You may elect to procure insurance on your own or may request STH to assist you in procuring the same. You undertake to carefully read and understand the terms of the insurance, and by signing on the insurance policy, you unconditionally agree to be bound by its terms. You accept that the contractual relationship in relation to insurance coverage is only between you and the insurance company, and STH is not concerned in any way with the same.  You shall have no claim against STH in relation to the insurance policy or the actions of the insurance company. In case of claims, you shall raise the claim directly on the insurance company.

Other Documents You are required to carry a valid photo identity proof, including your passport, with you during the tour at your own risk and responsibility.

Luggage - You understand that safety and protection of your luggage, camera, money and other valuables is your responsibility. Your luggage may be subject to inspection at the airport, during the course of travel by any mode of transport, at immigration points etc, and you shall be responsible for the same. In case you need any assistance in carrying your Luggage, you may inform STH of your requirements. STH shall make reasonable efforts to arrange for the same, wherever possible, at the rate provided by the concerned service provider, and shall levy management fees on the same.   

Medical

• You are solely responsible to assess your health and medical condition, and STH recommends that you consult your doctor for expert advice on fitness to undertake the tour. You understand and accept that STH does not have any expertise in medical or health matters, and the drawing up of a tour by STH is not an endorsement of your fitness to undertake a tour. Where informed by service providers at the destination or where such knowledge is in the public domain, STH shall provide a travel advisory on the level of fitness required, immunization shots require to be taken, weather conditions expected and any acclimatization procedures required to be followed prior to taking the tour. You remain solely responsible for your medical fitness and health at all times and shall not claim from STH any compensation or take any action for any medial, health, fitness, problems that you may face for any reason whatsoever. 
• In case you need any special assistance, e.g. physically challenged traveler in your group, you shall inform STH of the same in advance of the booking, and reasonable efforts shall be made to make the necessary arrangements. In case during your travel you need any medical assistance, you shall be liable to bear all expenses for the same.    

Force Majeure

• In no event shall STH be responsible for any delay, cancellation or curtailment of the holiday / tour arising out of or caused by, directly or indirectly, any cause or event beyond the control of STH, including but not limited to events such as earthquake, tsunami, typhoon, flood, wars, riots, civil outrages, terrorist attacks, loss of or malfunctions of utilities or computers, government notifications or acts of God.

Laws and Regulations

• You undertake and agree to abide by local laws and regulations of the place / country you visit, including but not limited to any restrictions on photography, video shooting, etc. You alone shall be responsible for any breach or failure to abide by such laws, and the consequences arising there from, and STH shall not be held responsible for the same.
• Governing Laws: All services rendered by STH are governed by, construed and shall be enforced in accordance with the laws of India and you hereby agree and submit to the exclusive jurisdiction of the Courts of Mumbai, Maharashtra, India for the adjudication of any claim in respect of services rendered by STH.

Liability Limitation

• STH acts as a tour designer, organizer and facilitator, and procures the services of various service providers on your behalf as your agent. STH shall have no liability in respect of the provision of such service or the acts or omissions of such service provider, including any disruption, delay or cancellation of service.STH shall assist you, wherever possible, in making any alternative arrangements (at your cost which you may recover from the defaulting service provider). Any claims in this respect shall be made by you directly upon the service provider.
• You undertake to indemnify and hold harmless STH in respect of all liabilities, claims, losses, damages, costs, attorney fees and / or expenses against service providers or third parties arising out of or in connection with the holiday / tour.

Payment Schedule and Cancellation Charges

Please note the following:

• Working days means all days of the week, excluding all holidays, Saturdays and Sundays, or the corresponding days of the week considered off in the country / territory of the service provider.
• Intimation of cancellation shall be communicated in writing by you to STH, and shall be effective on and from the date of its receipt by STH.
• The Schedule provided above shall be applicable, unless indicated otherwise by STH during negotiations for the holiday / tour, in which case the latter shall prevail. Where an alternate Schedule is drawn up, you accept and agree to make payments as and when called upon to do so by STH.
• In case of non-payment or delay in payment of whole or part of the tour cost as provided in the Schedule of payments, or as agreed with STH, STH reserves its rights to cancel the holiday / tour without serving any further notice upon you in respect of the same. Cancellation charges as provided above or as agreed shall be applicable with reference to the date on which the holiday / tour is cancelled. STH reserves its right to proceed against you in the Court of law to recover from you all its dues in respect of your booking.
• Cancellation charges shall apply irrespective of the reason for cancellation, whether within your control or not, including but not limited to sudden illness, accident, failure to obtain VISA, etc. STH may, at its sole discretion and where possible, offer a refund based on various factors including but not limited to the number of participants, cancellation policies of suppliers of services, etc. STH’s decision on the quantum of refund shall be final. It would take at least 45 days to process the refund (if due).
• You agree and accept that the aforesaid cancellation charges are a reasonable and genuine pre-estimate of the damages that STH shall suffer on account of cancellation by you and they are applicable without requiring any proof.

Validity and Severability of Contract: In the event that anything herein contained is inconsistent with any applicable law which cannot be departed from by private contract, the provisions hereof shall to the extent of such inconsistency but no further be null and void.

Contact Details You can contact Savani Travel Hub for any assistance, information, request, clarification, and grievance at the following address:

Postal Address: 

Email Address:          

Fax No:          

Telephone No: